Cisco IP Telephony Support Specialist

Cisco IP Telephony Support Specialist

The Cisco IP Telephony Support Specialist certification was designed for those whose primary responsibility is to install and support IP Telephony multi-service network solutions. Cisco IP Telephony Support Specialists can configure and troubleshoot complex Cisco Call Manager platforms using multiple-call control, call admission control (CAC), and basic call routing and dial plans. They possess a solid understanding of traditional PSTN technology and can resolve the connectivity issues related to legacy PBX and voice mail systems.

Cisco IP Telephony Support Specialist Study Guides

• 642-432 - Cisco Voice Over IP (CVOICE)
• 642-443 - 642-443 Cisco IP Telephony (CIPT)
• 642-642 - Implementing Cisco Quality of Service (QoS)

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