Frequently Asked Questions

1. What do ExamBlasters products contain?

The latest real exam questions and correct answers which you can't find anywhere else. What you will have in your real exams are exactly what you will have in the ExamBlasters guides so the pass of the exams is 100% guaranteed.

2. What is the format of ExamBlasters products?

Adobe Acrobat PDF files. PDF is almost the industry standard for distributing e-books. You only need to download the free Adobe Acrobat Reader to open and print PDF files. No installation needed and no viruses involved. We don't think it's a good idea to produce any engine for those questions. Why do we need to make things simple to be so complicated? The PDF files are encrypted and the contents can not be copied and pasted into other files like MS Word Doc etc. We can not send the guides in any other format other than the current PDF. Thanks for your understanding. Please do NOT use the earlier versions of Acrobat Reader for our guides which probably can not be opened or printed correctly by any earlier versions than ver. 5.0. For some parts of the PDF files you probably need to amplify the PDF to more than 150% to read the words or pictures more clearly on the screen.

3. How do I buy the ExamBlasters products?

We offer our Secure Online Ordering System from www.2checkout.com. Orders are verified in real time and are secured by 128-bit SSL. Once payment is confirmed you will be sent a sales receipt from www.2checkout.com instantly. The ordering system allows use of various credit cards including MasterCard, Visa, Discover, American Express etc. We have now added a new online check processing feature provided by 2checkout.com. Please note that check transactions will take 3-4 business days to clear. If you have any questions, feel free to contact us for further information. Mail us your queries at sales@examblasters.com.

**IMPORTANT NOTE** Please be aware that 2checkout.com will appear on your credit card statement, not ExamBlaster.

4. Is it secure to order online using credit cards?

Yes, it is safe to order online using a credit card. We have a Secure Online Ordering System at www.2checkout.com. 2checkout.com Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Established in 1999 and headquartered outside Columbus, Ohio, 2checkout.com Inc. provides secure transaction services that enable Web merchants to accept and process real-time payments for goods and services purchased over the Internet. In the year 2000 alone, 2checkout.com helped over 80,000 buyers and sellers process over 12 million dollars in sales transactions. On average, the site receives over 400,000 visitors a month. If you would like more information, visit www.2checkout.com. ExamBlasters does not process your payment so we can not have your credit card number in any way.

5. How do you deliver the products and how soon could I receive them?

The product is made available for download in your member area.

  1. Click on MEMBERS AREA (left side menu)
  2. Click the appropriate product, for example Microsoft Pack. The download page for Microsoft Pack is displayed.
  3. Download the selected study guides by clicking on the Download link.

6. What about your product updating policy? How could I get the updates of the products?

Free updates are available for 1 year after the purchase. After this period, the product is considered expired and is removed from the member area of the user.

*Note: Unlimited packages, such as ExamBlasters Unlimited Pack, Microsoft Pack, CompTIA Pack, etc, have no expiration date.

7. Do you have any guarantee for the guides? Will I get refunds if I fail the exams?

ExamBlasters is proud to provide the best top-quality IT certification questions in the market and we have the most competitive and straightforward money-back guarantee. If you fail your exam only ONCE then you will get full refunds by sending back the fail transcript via fax or email. On the contrary, most other vendors either do not refund you or are unwilling to refund you intentionally by having a fail-twice-then-money-back trick. For the details of our money back guarantee, please go to the Guarantee page. More than 99.5% of our customers pass the exams at their first tries. So why the left 0.5% customers fail their exams if the guides contain 100% real exam questions in the most current question pools? Certification exam vendors update the question pools sometimes. Although we try our best to keep up with them, there is always a lag of the time when we could know the vendors are updating the questions and we manage to get the new questions. If unfortunately a customer takes the exams during this lag time, he will probably fail. There is no method we know which could reduce this 0.5% fail ratio ...

*Note: The money-back guarantee does not apply to package purchases. All refunds pursuant to the Money-Back-If-You-Don't-Pass-Guarantee will be prorated to reflect any Pak, Suite, or discounted pricing.

Home › Frequently Asked Questions